Terms and Conditions
- Definitions
1.1. In these terms and conditions, the terms and expressions used herein are defined as follows:
- Terms and Conditions: these general terms and conditions
- Supplier: Virtual Dimension B.V., registered in Utrecht, registered with the Chamber of Commerce under number 82103402, with its trade names or domain names: vroplocatie.nl / vroplocatie.be / vronsite.com / vrnederland.nl / vresports.com.
- Customer: the natural or legal person who, based on an agreement, purchases or wishes to purchase a Virtual Reality experience or other service from the Supplier for a specified period. This also includes equipment rental.
- Participation Agreement: the agreement between the Customer and the Organization on the basis of which the Customer is entitled to participate in the Virtual Reality experience.
- Equipment: all devices made available by the Supplier for use, as well as all accessories, cables, and packaging materials associated with the aforementioned items.
- Applicability
2.1. These Terms and Conditions apply to all Participation Agreements.
2.2. If any provision of these Terms and Conditions is invalid or voided, the remaining provisions shall remain in full force and effect. In such a case, the parties shall consult in order to agree on new provisions to replace the invalid or voided provisions, while preserving the purpose and scope of the unaffected provisions of the Terms and Conditions to the greatest extent possible.
- Official Confirmation of the Order
3.1. The order shall be considered officially confirmed in one of the following situations:
- a) The Customer signs the quotation;
- b) The Customer makes full payment of the invoice.
3.2. The reservation is confirmed by email. If the confirmation email is not received, the reservation is not considered confirmed. Please note that the confirmation email may end up in the spam folder.
- Invoicing and Payment
4.1. Upon approval of the order, the Customer will receive an invoice from the Supplier. The invoice will include all relevant information, such as the invoice amount, payment terms, and the Supplier’s bank account number.
4.2. Unless explicitly agreed otherwise, upon entering into the agreement, 60% of the total invoice amount must be paid immediately.
4.3. The remaining 40% must be paid before the delivery date of the service.
4.4. In the event of exceeding the payment term, the Customer shall be in default by operation of law, and the Supplier shall be entitled to charge statutory interest and collection costs.
4.5. If the Customer fails to comply with Article 3.1, Article 4.2, and Article 4.3, the Supplier reserves the right to cancel the booking. In this case, the cancellation conditions described in Article 5 shall apply.
- Cancellation and Modification
5.1. Cancellation or modification of the booking by the Customer must be made in writing.
5.2. In case of cancellation or modification of the booking by the Customer, cancellation fees may apply. These fees depend on the timing of the cancellation or modification and are calculated as follows:
- a) Cancellation or modification up to 30 days prior to the start of the activity: 25% of the total amount.
- b) Cancellation or modification between 30 and 14 days prior to the start of the activity: 50% of the total amount.
- c) Cancellation or modification within 14 days prior to the start of the activity: 100% of the total amount.
5.3. If the Customer fails to make timely payment and the booking is canceled by the Supplier for this reason, the cancellation fees described in this article shall apply.
5.4. In the event of cancellation by the Customer, regardless of the timing of the cancellation, the Supplier reserves the right to invoice the full costs of work already performed (preparatory work). This includes all costs, including the asking price and actual expenses, incurred between the order confirmation and the moment of cancellation.
- Minimum Age & Supervision
6.1. The recommended minimum age for the Supplier’s services is 8 years. Children up to 14 years old must be accompanied by at least one adult per 10 children.
- Liability
7.1. The Customer acknowledges that the Equipment will be delivered to them by the Supplier in good condition.
7.2. In the event of any malfunction or defect in the Equipment during the VR experience, the Customer must immediately report it to a Supplier’s employee. The Customer is not allowed to repair or perform any maintenance on the Equipment themselves, unless expressly agreed upon in writing between the parties. If malfunctions or defects in the Equipment are not reported immediately or not reported at all to the Supplier, the Customer shall be fully liable for any resulting damages.
7.3. Any damage to the Equipment occurring during the booked period, regardless of the cause or circumstances, shall be the responsibility of the Customer if such damage is not covered by any insurance taken out by the Customer.
7.4. The Supplier shall not be liable for any direct or indirect damages that occur during the VR experience due to the Equipment’s malfunctioning, improper functioning, or failure to meet expectations, or for any damages inflicted on persons and/or property during the use of the Equipment.
7.5. The Supplier shall not be liable for the loss, theft, or damage of money, jewelry, valuables, documents, or other valuable items.
7.6. The liability of the Supplier shall at all times be limited to the amount for which the Supplier is insured, plus the amount of the applicable deductible under that insurance. In any case, the Supplier shall not be liable for:
- Damages resulting from the Customer’s failure to comply with instructions given by or on behalf of the Organization and failure to adhere to general standards of public order, morality, and decency;
- Damages resulting from the loss, damage, or theft of goods brought onto the Premises by the Customer;
- Damages caused by other customers.
7.7. The Customer who fails to fulfill its obligation(s), including, but not limited to, acting in violation of these Terms and Conditions, shall be liable to the Supplier for the damages suffered or to be suffered by the Supplier, both directly and indirectly, without prejudice to its other rights.
7.8. The Customer shall indemnify the Supplier against all claims from third parties in connection with its actions or omissions.
7.9. The Supplier refrains from interfering in disputes in which it is not a party, including, but not limited to, disputes between Customers.
7.10. The Supplier is not responsible for participants of its services who have a mental or physical disability. The Customer shall ensure compliance with the safety requirements assessed by the Customer.
- Insurance
8.1. The Customer shall ensure adequate insurance coverage for the Equipment to be used against loss, theft, or damage caused to or by the Equipment throughout the entire period of use. The insured value of the items to be used shall be communicated to the Customer upon written request to the Supplier.
- Other
9.1. The Customer shall not copy or disclose any information from quotations or rental agreements to third parties.
9.2. The Supplier is located at Herculesplein 25, 3584AA in Utrecht. The premises are supervised during the day. The parking of cars, bicycles, or other vehicles is solely at the Customer’s own risk.
9.3. Drug and alcohol use is strictly discouraged during and before the VR experience. If, at the start of the game, a Supplier’s employee has doubts about the condition of a person using the Supplier’s services, the employee has the right to refuse that person without any form of refund. In the case of undesirable behavior, the Supplier reserves the right to terminate the Customer’s participation at any time.
9.4. The Participation Agreement, including these Terms and Conditions, shall be governed exclusively by Dutch law.
9.5. The Terms and Conditions are available on the Supplier’s websites and can also be sent upon request. By making a booking and/or accepting a quotation, the Customer agrees to the Terms and Conditions.